The Governing Board designates the following compliance officers to receive and investigate complaints and ensure district compliance with law in accordance with Williams and/or Valenzuela v. The State of California:

Initial complaints and complaints involving the following:

1. Instructional materials
   
   •  A student does not have standards-aligned textbooks or instructional materials or state- or district-adopted textbooks or other required instructional materials to use in class.
   • A student does not have access to instructional materials to use at home or after school. (AB 831 and Education Code 35186)
   • Textbooks or instructional materials are in poor or unusable condition, have missing pages, or are unreadable due to damage.
2. Teacher vacancy or misassignment (AB 831 and Education Code 35186)
   
   • A semester begins and a teacher vacancy exists. (AB 831 and Education Code 35186)
   • A teacher who lacks credentials or training to teach English learners is assigned to teach a class with more than 20 percent English learner students in the class
   • A teacher is assigned to teach a class for which the teacher lacks subject matter competency.
3. Facilities
   
   • A condition poses an emergency or urgent threat to the health and safety of students or staff. (Education Code 17592.72)
   • A school restroom has not been cleaned, maintained, or kept open in accordance with Education Code 35292.5.
4. High School Exit Examination intensive instruction and services
   A pupil, including an English learner, who has not passed the exit exam by the end of grade 12 was not provided the opportunity to receive intensive instruction and services pursuant to Education Code 37254(d)(4) and (5) after completion of grade 12 for two consecutive academic years or until the student has passed both parts of the exam, whichever comes first. (Education Code 35186)

should be directed to the following individual(s):

School Site Principal
School Site Address
School Site Phone Number

A complaint about problems beyond the authority of the school principal shall be forwarded in a timely manner, but not to exceed 10 working days, to the appropriate school district official for resolution.  A complaint alleging any deficiency specified in item #4 above shall be filed with a district official designated by the Superintendent.  Such complaints may be filed at the district office or at the school site and shall be immediately forwarded to the Superintendent or designee. Complaints of non-satisfactory response to aforementioned issues or previous complaints, complaints regarding site principals, and complaints involving non-school site issues should be directed to the following individuals(s):

West Covina Unified School District
Assistant Superintendent – Human Resources
1717 W. Merced Ave.
West Covina, CA 91790
(626) 939-4600, Ext. 4672

Notifications

Complaints pursuant to Williams and/or Valenzuela v. The State of California shall be either remedied or forwarded to the district office for remedy within 10 days of the filing of the complaint.  All such complaints shall be resolved within 30 days from the filing of the complaint. 

The Superintendent or designee shall meet the notification requirements of the Code of Regulations, Title 5, Section 4622, including the annual dissemination of district complaint procedures and information about available appeals, civil law remedies, and conditions under which a complaint may be taken directly to the California Department of Education.  This policy shall be distributed annually to students, employees, parents/guardians, district/school advisory committees, appropriate private school officials or representatives, and other interested parties.  The Superintendent or designee shall ensure that complainants understand that they may pursue other remedies, including actions before civil courts or other public agencies.  Remedies may include court orders, preliminary injunctions and/or restraining orders.

Reporting of Data and Records

The District shall report summarized data on the nature and resolution of all complaints, pursuant to Williams and/or Valenzuela v. The State of California, on a quarterly basis to the county superintendent of schools and the governing board of the school district.  The summaries shall be publicly reported on a quarterly basis at a regularly scheduled meeting of the governing board of the school district.  The report shall include the number of complaints by general subject area with the number of resolved and unresolved complaints.  Complaints and responses shall be available as public records.

The Superintendent or designee shall ensure that the district’s complaint form contains a space to indicate whether the complainant desires a response to his/her complaint and specifies the location for filing a complaint.  A complainant may add as much text to explain the complaint as he/she wishes.  However, complainants need not use the district’s Williams complaint form in order to file a complaint.

The Superintendent or designee shall ensure that a notice is posted in each classroom in each school containing the components specified in Education Code 35186.